FAQ: Cute Axolotl Crossbody & Ita Bags
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Which bag colors are available?

You can choose between all unlocked colors. So ita bag and crossbody bag are available in pink and in galaxy.

Last updated: January 06, 2021 10:27

I don't have a credit card - how can I get a bag/items?

After the campaign ends a pre-order shop via backerkit will open until the end of january. In this shop PAYPAL is available too - so you can shop everything you like without having a credit card :)

Last updated: January 06, 2021 10:29

When will I get my rewards?

Thta’s up from what you pledged for. If you pledged for a bag you need to wait to the time around june to get your rewards shipped, if your pledge was only for enaml pins or similar short-production-time-stuff you will get it as soon as the production is done and the items are graded by me.

Last updated: January 06, 2021 10:31

How can I add something to my final pledge?

As soon as you get your survey abour your pledge you are able to add items from the pre-order shop to your order and pay them with your shipping fees. The shipping fees will be automatically calculated for the whole order.

Last updated: January 06, 2021 10:34

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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